Sewage pumps by Alton Pumps

Wastewater Pumps

Wastewater pump support for grey water, foul water, drainage systems, pump stations, basement applications and commercial wastewater installations.

Expert engineersUrgent fault supportAll major brands

Call 0800 820 3046 Request pump support

Wastewater pump support

Wastewater pumps can be used for grey water, foul water, drainage, basement sump systems, commercial wastewater and package pumping station applications.

Repair, servicing and replacement

Support includes wastewater pump fault finding, replacement pump selection, servicing, float checks, control panel review, alarm testing and installation advice.

Application-led pump advice

The right wastewater pump depends on the liquid, solids content, duty, head, pipework, controls and access for maintenance. We can review the site details and advise on a practical route forward.

Fault finding and self-help

Common symptoms, safe checks and likely causes

Wastewater pump faults vary depending on whether the pump is moving grey water, foul water, basement drainage, process water or package pump station flows.

Wastewater pump not keeping up

What you may notice

Water level rises during use
Pump runs for long periods
Slow discharge or repeated alarm

Safe checks before calling

Confirm what type of water is being pumped
Check for obvious increase in incoming flow
Send photos of sump, pipework and pump details

Possible causes

Undersized pump
Blocked strainer or impeller
Discharge restriction
Float fault
Pump wear

Smell or dirty water around pump area

What you may notice

Odour near sump or chamber
Dirty water escape
Drainage appears slow

Safe checks before calling

Avoid contact with contaminated water
Ventilate area where safe
Send photos before cleaning if possible

Possible causes

Failed pump
Blocked discharge
Leaking pipework
Incorrect pump type for foul water

What to send with an enquiry

Site postcode and access detailsPump make and model if visible on the pump or panelPhotos of the chamber from outside, control panel, alarm beacon and serial plateWhat the pump is doing now: running, silent, tripping, alarming, backing up or overflowingWhether the system serves a house, commercial building, pump station, basement, treatment plant or foul water application

Send pump details

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Frequently asked questions

Can you help with this service urgently?

For urgent sewage pump failures, call 0800 820 3046 or send a support request with site details.